Managed Services at Insight

IBM Express Managed Services, available through Insight, include high-value IT and business services, such as virus and spam filtering and desktop management, and are delivered remotely over the Internet. Since the technology is delivered as a service, costs are usually lower and more predictable than traditional in-house solutions. Additionally, there is no hardware or software to buy or maintain as IBM provides the expert day-to-day management as part of the fixed service cost.

The development of the IBM Express Managed Services portfolio is part of a major initiative inside IBM Global Services to develop sophisticated yet standardized and affordable service products for the mid-market. These products include:

IBM Express Desktop Management Services >
IBM Express E-mail Recovery Solution >
IBM Express Managed Security Services for Firewall and VPN >
IBM Express Online Backup for Distributed Servers >
IBM Express Managed Security Services for Web Security >
IBM Express Managed Security Services for E-mail Security>

IBM Express Desktop Management Services
Gaining greater control of your corporate PCs

Managing your PCs has its challenges. Traditional client-server software tools typically do not unify all the associated tasks and can be inefficient for your IT staff to use. Evolving security threats from viruses and spyware, plus the potential costs of unmanaged software and data loss, add to the difficulties.

IBM Express Desktop Management Services helps you improve visibility into PC assets, more efficiently manage your software-distribution process and enhance PC security. This greater control can potentially offer you improved business resilience and lower operating costs.

You choose the software services or fully managed services you need and pay on a per-user, per-month basis:

Asset discovery — automated discovery of all Internet Protocol (IP) network-connected devices
Asset management — to track and manage hardware and software
Software distribution — automated installation of software according to standard software profiles
Patch management — automated and automatic distribution of Microsoft® operating system and software security patches
Virus protection — automated updating of virus definitions
Online backup — automated PC backup and recovery
Remote access — to control and diagnose PCs

IBM Express Desktop Management Services:

Available 24x7x365 as a fully hosted or managed service
Installation, deployment, provisioning, use, management and reporting are all Web-based
Increased uptime and manageability of assets and licenses yields improvements in business efficiency, security and control or optimization of expenses
Seamlessly integrated management platform with graphical user interface (GUI) enhances control of your PC environment

If you are short on appropriate IT staff to administer these software services, take advantage of IBM fully managed services provided through Insight.

IBM Express E-mail Recovery Solution
E-mail continuity you can count on

For some businesses, e-mail is used only for communicating with customers or suppliers and between employees. For others, e-mail drives revenue. Lose the ability to use e-mail and work can be seriously affected. For higher reliability of e-mail continuity, you've typically had to choose between high-cost, redundant systems or low-cost backups with long recovery times. There’s a better way.

The IBM Express E-Mail Recovery Solution is an affordable, rapidly deployed, backup e-mail system that keeps business-critical information flowing between you and your customers, partners and employees. It provides transparent failover to a Web-based e-mail system hosted in an IBM facility if your primary e-mail system goes down.

When activated, the solution notifies employees of the change in system via mobile devices and alternate e-mail accounts. Employees can access their e-mail via a Web browser and through their PDA devices. After the disruption is over, it synchronizes your primary e-mail system with all the e-mail sent and received while it was down.

IBM Express E-Mail Recovery Solution:

Can be deployed quickly and requires minimal human resource utilization
Provides transparent failover to existing corporate e-mail addresses
Provides enhanced security and reliability since it’s hosted at an IBM location
Requires no hardware or software to support

IBM Express Managed Security Services for Firewall and VPN
Network security that's simplified and cost-efficient

Your small or medium business—along with your remote employees and branch offices—depends on network connectivity to communicate and compete in the global marketplace. But connectivity across public networks has inherent risks. Unfortunately network firewalls are complex, difficult to install and configure, and must be fine-tuned and updated regularly to defend against evolving threats. These tasks require IT staff, a costly resource that’s often in short supply.

There’s a better way. IBM Express Managed Security Services for Firewall and VPN is a managed service that helps protect your network while reducing maintenance requirements and costs. We install an IBM hardware appliance at your location and provide professional 24x7 management of the appliance. A Web-based interface allows you to customize security policies, if necessary. You also can take advantage of optional complementary capabilities: virtual private network (VPN) services and redundant standby hardware for mission-critical environments.

IBM Express Managed Security Services for Firewall and VPN:

Easy to install
Simple to manage
Predictable per-month fee
Available in two sizes: for 1 to 100 employees and for 101 to 250 employees
Delivers significant value over traditional security solution

IBM Express Online Backup for Distributed Servers
An easy, economical way to protect your valuable business data

Did you back up your data today? A do-it-yourself approach is not always the best option when you're backing up important data. It can be expensive, requiring personnel and equipment. It can be time-consuming, taking your IT staff away from other strategic functions. Backup software can be misconfigured, tapes can be lost or misplaced. And errors may not be discovered until it's too late.

No need to worry. With IBM Express Online Backup for Distributed Servers, protection is automatic. This service is flexible and offers greater potential cost efficiencies by backing up data via the Internet. Online backup and electronic vaulting at an offsite location helps protect your data. It's ideal for small and midsize businesses and remote branch offices that face the potential risks of performing manual backups with tape, disk or hard-drive systems—or that currently have no procedures for backing up their data.

IBM Express Online Backup for Distributed Servers

Professional 24x7 monitoring, with immediate recovery of current and historic files
Automatic continuous transmission of backup files to a secure, off-site vault
Backup and data recovery, as well as service management, from any Web browser

IBM Express Managed Security Services for Web security consists of three separate modules that can be added and removed easily as your business needs change.

Web anti-virus and anti-spyware: detects viruses and spyware before they reach your network, and inhibits any hidden spyware from uploading your critical information to the Internet
URL filtering: prevents employees from accessing unapproved or inappropriate Web content
Web anti-virus, anti-spyware and URL filtering: combines the capabilities above for a more complete solution

IBM Express Managed Security Services for E-mail Security
Better security and protection for your e-mail system

Critical business is conducted via e-mail every day, making e-mail security a major concern. Worms, viruses and spam are becoming more sophisticated, clogging networks and robbing productivity. Software solutions that offer protection today may not work tomorrow as these threats evolve.

Insight has a solution that helps stop threats before they ever get to your network—one that is simple to implement, manage and migrate.

IBM Express Managed Security Services for E-mail Security is a service-based solution that does not require any hardware or software to install. That means reduced compatibility issues and no updates to worry about. IBM’s security-enhanced service reacts swiftly to threats and eliminates them outside your network.

IBM Express Managed Security Services for E-mail Security:

No up-front investment from you and no software or hardware to install
Services modules address specific security threats and are easy to add and remove
Web-based administrative console for monitoring activity and customizing service settings
IBM offers four components
- Spam Filtering
- Content Filtering
- Image Control
- Content Control

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