Business Return Policies

INSIGHT BUSINESS POLICIES

Any agreement for the purchase of goods and/or services from Insight Canada, Inc. ("Insight") shall be governed by and is made subject to these Business Policies and the Returns Policies stated below (collectively, the "Policies"). Insight may, at its sole option, revise the Policies from time to time without notice. Prices and availability are subject to change without notice. Photos may not represent actual product. Typographical, product description, pricing and other errors are subject to correction, even after orders and/or payment are accepted. Manufacturer warranty, if any, applies; INSIGHT HEREBY DISCLAIMS ALL OTHER WARRANTIES, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Insight does not guarantee product compatibility. Not all products are eligible for return, and not all products that are eligible for return are to be returned to Insight. Carefully review all return policies (below) before making your purchase. Shipping charges are not refundable. All orders are shipped FOB shipping point.

Governing Law

Any purchase of goods from Insight shall be governed by and construed in accordance with the laws of the Province of Quebec, without giving effect to any principles of conflicts of law. Those who choose to access this site from other locations do so on their own initiative and are responsible for compliance with local laws, if and to the extent local laws are applicable. Except for equitable relief sought by Insight, which may be sought in any court of competent jurisdiction, user consents to the exclusive jurisdiction of the Provincial and Federal courts located in Montreal, Quebec.

Please be advised that the invoicing of your Insight purchase may include an environmental handling fee (EHF) based on the requirements of the province in which your purchase is being shipped into. These environmental fees are used to support provincial recycling and disposal programs and are collected on products made with materials such as metal, glass, and plastic that can be recycled into other products. EHFs are also collected on products that may contain substances that are hazardous to the environment. Insight charges EHFs on items that we sell, ship to, deliver to or pick up in provinces or territories where EHF legislation of that province requires Insight to do so. The EHF amount invoiced reflects the applicable rate based on this requirement. EHFs are administered by provincially approved recycling programs and are not government taxes. For more information please consult with your provincial recycling program’s online publications.

Limitation of Remedy

IN NO EVENT SHALL INSIGHT BE LIABLE FOR ANY DAMAGES CAUSED BY ANY PRODUCT OR SERVICE OR THE FAILURE OF SUCH PRODUCT OR SERVICE TO PERFORM, INCLUDING BUT NOT LIMITED TO ANY LOST PROFITS, LOST SAVINGS, LOSS OF USE, LOSS OF DATA, OR ANY OTHER SPECIAL, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND, WHETHER OR NOT ADVISED OF THE POSSIBILITY OF SUCH DAMAGE, AND REGARDLESS OF THE THEORY OF LIABILITY PURSUANT TO WHICH SUCH DAMAGES MAY BE SOUGHT. Insight is not liable for any claim made by a third party or made by you for a third party.

Insight obtains certain data directly from the manufacturer or distributor of certain products. While Insight makes every effort to ensure the accuracy of this data, this web site could include typographical errors and/or technical inaccuracies. Insight reserves the right to make improvements and/or changes to such data and/or this web site at any time. Insight makes no warranty of any kind with respect to the data on this web site or the accuracy of advice given by Insight employees, whether or not such advice is made in writing.

Limitation of Liability

IN NO EVENT SHALL INSIGHT BE LIABLE FOR ANY DAMAGES CAUSED BY ANY PRODUCT OR SERVICE, DELAY OF PRODUCT OR SERVICE, OR THE FAILURE OF SUCH PRODUCT OR SERVICE TO PERFORM, INCLUDING BUT NOT LIMITED TO ANY LOST PROFITS, LOST SAVINGS, LOSS OF USE, LOSS OF DATA, OR ANY OTHER SPECIAL, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND, WHETHER OR NOT ADVISED OF THE POSSIBILITY OF SUCH DAMAGE, AND REGARDLESS OF THE THEORY OF LIABILITY PURSUANT TO WHICH SUCH DAMAGES MAY BE SOUGHT. Insight is not liable for any claim made by a third party or made by you for a third party.

Year 2000 Policy

Products purchased from Insight carry the applicable manufacturer's warranty (if any), which warranty may (or may not) address "Year 2000" compliance issues. Insight's standard sales and return policies apply to all purchases. INSIGHT HEREBY DISCLAIMS ALL OTHER WARRANTIES, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. To determine whether a particular manufacturer warrants its product with respect to "Year 2000" compliance, please check with Insight or with the product manufacturer. Please check with Insight for details regarding our sales and return policies.

Copyrights and Trademarks

Copyright© 1986-2001 Insight Canada, Inc. All rights reserved. All tradenames and trademarks are the properties of their respective owners.

Intel Trademarks

The Intel Inside Logo, Intel, Pentium, and OverDrive are trademarks or registered trademarks of Intel Corporation.

INSIGHT RETURN POLICIES

Our goal is to ensure that you are completely satisfied with your purchase. When you receive your package, we ask that you examine it closely prior to signing for the package. If the package is damaged, please sign noting the damage with the carrier. Insight has a 48 hour deadline to make a claim with the carrier, if we are not notified via an RMA request within that timeframe, we will be limited in any remedy possible, including but not limited to, declining a return merchandise authorization number for your request. Please verify the packing slip prior to opening the factory sealed product packaging, if you are not satisfied with your order or there is a problem, please verify our returns conditions below.

If you are eligible for a return based on the conditions below, please email ca_returns@insight.com and in the subject line of the e-mail indicate "RMA Request for order #######". Please be sure to include the following information in your e-mail, as we are unable to process your return request without it:

• Your Insight customer number.
• Your Insight order number.
• The reason for the return request (i.e.: defective, DOA, etc.) with as much detail as possible.
• The condition of the product packaging: factory sealed, open box/intact, open box/missing items, etc.
• The condition of the product. If the product is defective and you have a case # from the manufacturer's Tech Support department, this is very helpful in accelerating the return process.
  

It will take up to two (2) business days before a customer service representative will contact you with an authorization number for your return.

Helpful Hints to Ease the RMA Process

1. Keep all original packaging as you received it for at least 30 days.
2. Keep all products in new condition.
3. Do not remove UPC codes or serial numbers. Boxes without UPC codes or serial numbers will be refused.
4. Do not write or mark the packaging, contents or warranty registration cards.
5. Products, whether defective or not, must be returned in the manufacturer's original packaging and the carton must include all components and other items originally packaged with the product: cables, software, manuals, registration, warranty cards etc. Linked promotional items must also be included.

Insight Custom Integration returns

• Please see our general returns policies
• If you have any questions, please e-mail ica-integ@insight.com

General Returns Conditions - Applicable to ALL Returns

1. Shipping charges are not refundable.
2. Customer is responsible for shipping charges and risk of loss on all return shipments. Insight highly recommends using a reputable shipping carrier capable of providing proof of delivery, as well as properly packing and fully insuring your return shipment. We are not responsible for lost returns.
   
3. No returns will be accepted without prior authorization and an Insight Return Merchandise Authorization ("RMA") number. IMPORTANT: Products returned without a valid RMA # appearing on the exterior packaging will be refused and returned to you at your expense.
   
   
4. All products (both defective and non-defective) must be returned in original purchase condition, with the original packing material, blank warranty cards, manuals and any other item or accessory provided by the manufacturer. IMPORTANT: Returned orders with items missing will result in rejection of the return or an additional restocking fee of at least 15%, at Insight's sole discretion.
   
   
5. RMA numbers issued by Insight are good for 10 days only, and product must be received by Insight within that time. RMA numbers cannot be extended or re-issued.
   
6. Refunds on purchases made with a credit card will only be credited to the same card. The credit will be made within six weeks of receipt and verification of the merchandise.
   
7. All returns are subject to verification by Insight and such verification may result in the rejection of the return, or an additional restocking fee, at Insight's sole discretion.
   
8. All purchase orders supplied to Insight for special orders, including but not limited to, built to order, configured to order, special integration, and end of life, are non cancelable.
   

Please note all additional returns conditions stated below, as applicable to your return:

All special order, discontinued, end of life or open box products

1. For product that arrives DOA (dead on arrival), or if any product or part is defective, the customer should contact the manufacturer directly for service or exchange. Due to manufacturer policies, Insight cannot accept these returns for service or exchange.
   

All Software and Licensing

1. If defective, opened software is returnable within 30 days of invoice date for exchange for the same software title only.
2. Unopened software may be returned to Insight for refund or exchange within 30 days of invoice date with no restocking fee.
3. Opened, non-defective software may not be returned.
4. Multiple software licenses (MLP's, MOLP's, MSOL's, etc.) cannot be returned for exchange, refund or credit unless first authorized by the manufacturer.
5. All returns are subject to verification by Insight and such verification may result in the rejection of the return, at Insight's sole discretion

APC

1. Some APC products that are in their original factory-sealed container may sometimes be returned to Insight within 30 days from invoice date for a refund or exchange. Please check with an Insight representative for more information.
2. Due to manufacturer policies, opened APC products are not returnable to Insight.
3. For products that arrive DOA (dead on arrival), or if any product or part is defective, the customer should contact APC directly for service or exchange. Due to manufacturer policies, Insight cannot accept these returns for service or exchange.

Fujitsu

1. Some Fujitsu products that are in their original factory-sealed container may sometimes be returned to Insight within 30 days from invoice date for a refund or exchange. Please check with an Insight representative for more information.
2. Due to manufacturer policies, opened Fujitsu products are not returnable to Insight.
3. For product that arrives DOA (dead on arrival), within 10 days of invoice date - the customer should contact Fujitsu technical support to confirm the DOA and they will issue a case reference number for return to Insight.
4. After 10 days, for all DOA products or if any part is defective, the customer should contact the manufacturer directly for service or exchange. Due to manufacturer policies, Insight cannot accept these returns for service or exchange.

Hewlett-Packard (HP) Products

1. New/Unopened returns will be accepted on a case by case basis only - please consult with your Insight representative for more information.
2. DOA or defective returns must be diagnosed by an HP Technical Support specialist, who will issue a case number. Product that arrives DOA (dead on arrival) may be returned to Insight for refund or exchange within 10 days of invoice date with no restocking fee, provided that the product is returned in its original packaging intact and complete.
3. If any non-DOA product or part is or becomes defective after 10 days, the customer should contact the manufacturer directly for service or exchange. Due to manufacturer policies, Insight cannot accept these returns for service or exchange.

IBM & Lenovo Products

1. Some IBM & Lenovo products that are in their original factory-sealed container may sometimes be returned to Insight within 30 days from invoice date for a refund or exchange. Please check with an Insight representative for more information.
2. Any product that has been opened is not returnable to Insight.
3. For product that arrives DOA (dead on arrival), or if any product or part is defective, the customer should contact the manufacturer directly for service or exchange. Due to manufacturer policies, Insight cannot accept these returns for service or exchange.

Maxtor

1. Some Maxtor products that are in their original factory-sealed container may sometimes be returned to Insight within 30 days from invoice date for a refund or exchange. Please check with an Insight representative for more information.


2. Due to manufacturer policies, opened Maxtor products are not returnable to Insight.
3. For product that arrives DOA (dead on arrival), or if any product or part is defective, the customer should contact Maxtor directly for service or exchange. Due to manufacturer policies, Insight cannot accept these returns for service or exchange.

Racer

1. Some Racer products that are in their original factory-sealed container may sometimes be returned to Insight within 30 days from invoice date for a refund or exchange. Please check with an Insight representative for more information.
2. Due to manufacturer policies, opened Racer products are not returnable to Insight.
3. For product that arrives DOA (dead on arrival), or if any product or part is defective, the customer should contact Seagate directly for service or exchange. Due to manufacturer policies, Insight cannot accept these returns for service or exchange.

Seagate - Hard drives

1. Some Seagate products that are in their original factory-sealed container may sometimes be returned to Insight within 30 days from invoice date for a refund or exchange. Please check with an Insight representative for more information.
2. Due to manufacturer policies, opened Seagate hard drives are not returnable to Insight.
3. For product that arrives DOA (dead on arrival), or if any product or part is defective, the customer should contact Seagate directly for service or exchange. Due to manufacturer policies, Insight cannot accept these returns for service or exchange.

Toshiba Products

1. Some Toshiba products that are in their original factory-sealed container may sometimes be returned to Insight within 30 days from invoice date for a refund or exchange. Please check with an Insight representative for more information.
2. Due to manufacturer policies, these products are not returnable to Insight. Exception: Product that arrives DOA (dead on arrival) may be returned to Insight for EXCHANGE ONLY within 15 days of invoice date with no restocking fee, provided that the product is returned in its original packaging intact and complete.

DOA REQUESTS WILL BE REJECTED BASED ON THE FOLLOWING FAULTS:
-Non Conforming pixels (refer to TSB on pixel policy)
-Software preinstall/No backup software
-Password removal
-Broken Screens
-Damaged buttons and plastic
-Scratched cases
-Defects caused by dirt
-Demo and used units
-Missing components/accessories/packaging
-Buyer's remorse
-Damage due to shipping
-No diskettes/CD-ROMS with product
-Defects caused by mishandling
-Adding/removing software or Viruses

3. If any non-DOA product or part is or becomes defective, the customer should contact the manufacturer directly for service or exchange. Due to manufacturer policies, Insight cannot accept these returns for service or exchange.
   

All Other Hardware Products

1. Some products that are in their original factory-sealed container may sometimes be returned to Insight within 30 days from invoice date for a refund or exchange. Please check with an Insight representative for more information.
2. Product that has been opened may sometimes be returned to Insight within 30 days of the invoice date, although such returns will be on a case by case basis, depending on the manufacturer's return policies, and those returns will be charged a minimum 15% restocking fee. All products must be returned in a re-saleable condition based on manufacturer specifications.
3. Any manuals, cables etc. that are missing will result in rejection of the return or an additional restocking fee of at least 15%, at Insight's sole discretion.
4. All returns are subject to verification by Insight and such verification may result in the rejection of the return, at Insight's sole discretion.

Return Address

Insight Returns Dept.,
Attn: RMA #. (Your RMA#)
133 Montee de Liesse, Suite B
Montreal, Quebec
Canada H4T 1T9

Fax Number

(514) 344-6524
ca_returns@insight.com