Ordering

When I placed my order it stated that my item was in stock, however it still hasn't shipped?

In some circumstances it may be that our supplier cannot provide you with any timed delivery services other than next day service so you will need to contact our client services team on 800-INSIGHT to amend the shipping option. Please also note that the stock levels stated at the time of ordering are based on estimates provided by the suppliers so these can frequently change. For more accurate stock level information you can contact the client services team at the number above.

How do I check my order status?

 The order status messages can be viewed through the 'Order History' section when logging into your account through the Insight website.  Here are the definitions for the order status messages:

"Open Quote"
You have placed a quote with us. To buy the products on your quote please go to the myAccount section on our website.

"Awaiting Stock to Fulfil Your Order"
We are in the process of ordering stock in for your order. If you can see stock available already then please allow up to an hour for our stock allocation process to update your order. The stock allocation process only runs during office hours. Note: The stock shown on the website may not be available for direct delivery with certain shipping methods, in those cases we will order into our own warehouse and ship to you from there.

"Order is being sourced"

This means your order has entered the picking process. We will dispatch it as soon as it is ready, which is usually within the next 24 hours.

"Order Being Processed"
We have received your order and it is being processed in our fulfilment system.

"Order is Shipping"
Your goods are being dispatched. Please note it may take up to 24 hours for us to download your courier consignment number.

"Order Invoiced"
Your order has been shipped and invoiced.

"Order Cancelled"
Your order has been cancelled. If you did not request to cancel the order, we may have cancelled it automatically after emailing you regarding an issue and receiving no response.

"Processing Returned Goods"
We have received the goods you have returned and are processing them.

"Credit note being processed"
We have issued you with a credit note and are processing it on our system.

"Debit invoice being processed"
This usually means we are issuing you with a new invoice at your request.

Can I cancel my order?

Once your order is placed it will move swiftly through a number of stages. Once the order has reached the 'Order is shipping' status you will be notified of your consignment number by email and won't be able to cancel your order. Any stages prior to this please call our sales team at 800-INSIGHT to request a cancellation of your order, alternatively you can request this through the customer support section of our website. If you are unable to cancel your order you can refer to the FAQ below on 'returning an item you have ordered in error'.

Delivery

Delivery Options

Please Note: Any time or date stated for delivery is an estimate only. Insight will make every effort to despatch goods on time, but due to circumstances beyond our control, we cannot guarantee next day delivery.

Important Delivery Notes

• An order placed after 3:00 PM, may not be shipped until the next business day.
• Most orders are shipped the same day they are placed if all the products are in stock.
• Orders placed for Overnight Delivery are usually delivered on the next business day. For example, orders placed on Friday morning are normally shipped on Friday, and delivered on Monday.
• Orders placed on Saturday or Sunday are normally shipped on Monday and delivered on Tuesday.
• Every Insight web order shipped requires a signature for delivery.
• Insight does not deliver to PO Boxes.

Orders over $25,000

Purchase order confirmation will need to be sent in on letterhead paper for a company purchase. For all consumer purchases an email breakdown of the order with a clear instruction to 'go ahead with the order' is required. The faxes can be sent through to fax number 0114 195357 or 0114 219544 stating the order number.

Paying By Card

Insight takes responsibility in protecting clients from credit card fraud very seriously and we have extensive fraud screening processes in place to protect both our business and clients. 

Return Policies